You might have some questions about ToyBrickLighting.com - we have compiled some of our most Frequent Questions here!
Where are you based?
ToyBrickLighting.com is a Dutch business based in Wormer, the Netherlands.
Do your Lighting Kits also include the other LEGO® Bricks in the images?
Our Lighting Kits only contain the Lighting and Power Componentry, not the actual LEGO® sets you see. We do offer MOC Brick Sets, which do include the individual Brick Componentry.
Are your kits compatible with LEGO®?
Yes, if one of our kits says that is is designed for a specific LEGO® set, then it is compatible and will fit your set. Please note that our componentry is not made by LEGO®.
Where do you ship?
We ship worldwide! This includes to addresses across Europe, the United Kingdom, Australia, New Zealand, Singapore, the United States, Canada and Mexico - if you can select your delivery country at checkout, then we deliver to you :)
How much is shipping?
We have two Delivery options, Standard and Express.
Worldwide Standard Shipping is a flat rate of $9.95, however please see our Discount Codes and Deals page for deals where we offer this service for free.
Worldwide Express shipping depends on your item weight and your specific location, but generally costs from $60 to $120.
How long does shipping take?
With our Standard option, delivery is typically 6 to 13 business days.
With our Express option, delivery is typically 2 to 5 business days.
Please see our Delivery Information page for full information on delivery time frames (available here).
Why should I buy from ToyBrickLighting.com?
There are so many reasons for why you should and will love the Lighting Kits and MOC Toy Brick Sets from TBL, but most important is our 100% Happiness and Satisfaction guarantee that none of our Competitors offer. You can read find it in on our About Us page.
Simply, we guarantee to go above and beyond to ensure that you are happy with any purchase from our store.
This means that we stand by all our products, no matter what, no ifs, ands or buts, no questions asked - we assure you that should there ever be an issue with your item, we will solve it. Send you a Brand New Replacement. Refund it. Whatever it takes for us to make you happy. Just reach out to our Customer "Happiness" Support Team through any of our contact channels. We are here for you.
Beyond this Guarantee, you should buy from us because we have selected and created our entire product range based on Quality, Compatibility with Official LEGO® Bricks and Kits, and general ease of use.
Every item you order from ToyBrickLighting.com will come with instructions in the box for its proper use and installation and/or a video that shows you how to put it together.
If you have any questions prior to purchase, during shipping, or after receiving your order, our friendly support Team will be there to help and answer you.How do I Pick a Lighting Set that will match my LEGO® Creation Perfectly?
The easiest and most foolproof way to do this is to match the Kit ID (a 5 digit number usually) of your LEGO® Set to our Lighting Kit ID (they will be the same).
You can search our site for the Kit ID using the search function in our home bar, or contact us if you need more help!
Can I use your Lights for my own DIY Projects?
You can either pick an existing set that has the pieces you want, or purchase one of our DIY kits which have assorted ranges of Lighting products. Simply connect your Lights in the same way you regularly would, but let your imagination run wild with the specific placement!
What if I change my mind?
We know, it happens! Because of our 100% Happiness and Satisfaction Guarantee, we promise to give you an exchange in store credit to allow you to change your mind with peace. Please read our Refund and Exchange Policy, available at the bottom of every page on our website. You may also contact us if you have any questions.
How will I know how to install my lighting kit/build my MOC Kit?
Every package will come with the Instructions you need to complete your kit. If you still have any questions, our friendly team will be here to help.
How are your lights powered and how long do they last?
Each Kit is powered by a small USB Powerpack, or AA/Button Battery Pack. Please see each product's description for specific information on what is included, or contact us for more information as required. The item you receive will have everything that is needed to run (except the AA or Button Batteries in certain cases).
The time that your power pack will run for before dying depends on how many lights you have connected, but typically you can expect to have bright lighting on your creation for 6 to 24 hours. Once the battery goes flat, simply recharge or replace them.
My Lights Don't Appear to Be Working?!
Please rest assured that we will help you get to the bottom of it, or send you a replacement as necessary. The majority of the time this is due to batteries with low charge.
The first thing to check is that the batteries/power source has charge and is connected properly. If they are and you can see no damage to the cable or components, then contact us and we will troubleshoot with you.
I want a specific Lighting Kit that I cannot find on your store, can you still help me?
Of course! Simply contact our friendly team and we will do our best to create or source a Kit that will fit your project.